Refund Policy
At
B & D Airconditioning
, we are committed to providing high-quality
furnace cleaning and repair services to ensure your comfort and safety. Our goal is to
guarantee complete satisfaction with our work. This Refund Policy outlines the
circumstances under which refunds may be issued and the process for requesting one. By
using our services, you agree to the terms of this Refund Policy, which is in accordance
with U.S. consumer protection laws.
1. Customer Satisfaction Guarantee
-
If you are not satisfied with the furnace cleaning or repair service provided,
please contact us within
7 days
of the service completion to
discuss your concerns.
-
We will work with you to resolve any issues, which may include offering a partial
refund, additional service at no extra charge, or a corrective repair.
-
Refunds will only be issued if the service was not performed to the agreed-upon
standards, or if it failed to meet the quality expectations as described in our
service agreement.
2. Refund Eligibility
-
To be eligible for a refund, the issue must be related to the quality of the work
performed or a failure to deliver services as outlined in the original agreement.
- Refund requests must be submitted within
7 days
of the service
completion date. Please contact us at
kianbenitez@bdaircleanfix.com
or
call
(256) 381-1011 to initiate a refund request.
-
If your refund request is approved, a refund will be processed through the original
method of payment within
10 business days.
3. Cancellations and Rescheduling
-
If you need to cancel or reschedule your service appointment, please notify us at
least
48 hours before the scheduled service time.
-
Cancellations made less than 48 hours prior to the service will be subject to a
25% cancellation fee.
4. Non-Refundable Situations
-
Refunds will not be issued for services rendered as agreed if the customer changes
their mind or is dissatisfied for reasons unrelated to the quality of the service.
-
Refunds will not be granted for any services that were performed correctly but were
not to the customer's satisfaction, unless there was an error on our part.
-
We do not provide refunds for services performed correctly, but where external
factors (such as existing furnace damage or pre-existing conditions) affect the
outcome.
5. How to Request a Refund
- To request a refund, please contact us via the following channels:
-
Once we receive your refund request, we will review the details and respond within
3 business days.
If you have any questions or concerns regarding this Refund Policy, please do not
hesitate to reach out to us. At
B & D Airconditioning
, we strive to
ensure that every customer is completely satisfied with their furnace cleaning and
repair service. We value your business and aim to resolve any issues in a timely and
professional manner.
